KSRTC provides safe and comfortable bus services across the state for its passengers. Their website also offers an easy online booking platform.
After registering, you will be provided with an OTP-based user id and password that should remain safe; any violation could lead to your banning from the site.
Online
If you want to cancel a ticket quickly and conveniently online, cancelling it with UPI or AbhiCash payment can help make that possible. In doing so, your refund will arrive much more rapidly than visiting a counter directly. However, service charges and booking fees must still be paid upon cancellation; UPI and AbhiCash accounts can be used as payment sources as well.
KSRTC recently implemented new features into its digital payments system, such as accepting mobile phones for purchasing tickets. These developments make the system more user-friendly for commuters and will save them time while travelling. Now accepting payments via PhonePe and G-pay NFC apps as well as QR code payments, these new additions have enhanced convenience for commuters allowing them to buy tickets faster.
KSRTC website features an easy and user-friendly interface, making ticket purchase quick and simple. Choose your bus from the list, change boarding point/destination as needed, cancel within two hours before travel commences and even select an upper deck seat on CITY RIDE buses!
To reserve tickets on the KSRTC website, it is necessary to register your credentials – which includes creating a user name and password – by creating an account designation and signing in each time. Furthermore, it is your responsibility to maintain the privacy and confidentiality of this password and account designation by signing off at the end of every session and by keeping your device secure while carrying your ID card along with an original copy of your online ticket with you during travel.
KSRTC now provides online booking for their long-distance bus services via redBus app and website, making booking tickets for any route across Kerala simple and efficient.
Thankfully, KSRTC makes canceling tickets easy: just visit its website, any reservation center, or call customer care for help. When cancelling, a confirmation letter and refund of paid amount will be provided in addition to an official cancellation ticket/receipt from them.
Offline
KSRTC’s reservation portal makes it easy to cancel tickets online. A refund amount will be deposited back into your bank account within 72 hours, however you must keep hold of both ID card and printout of ticket; without these documents you won’t be allowed to travel in bus. Alternatively, contact their customer care number directly for more information regarding refunding an e-ticket.
Even if you aren’t registered user, you can still cancel your ticket online by creating an OTP bases password and account designation and remembering to log out at the end of every session. Please keep this password and account secure by not sharing with anyone else.
To cancel your ticket with KSRTC, visit their website and click “I agree to Terms and Conditions.” Please read through these conditions before selecting this button; violations could result in legal action being taken against you.
KSRTC services provide a basic ticket fare, inclusive of booking charges and payment gateway charges, on their reservation portal. If booking through franchise or counters, however, the fare is less. Furthermore, linking tickets allow travelers to reach their destinations using multiple services; should your ticket be cancelled more than an hour before its scheduled departure time from its boarding point you can receive a full refund without incurring service charge and reservation fee fees.
Cancellation counters
if you find that you cannot travel for any reason, if so you can visit a KSRTC cancellation counter and cancel your ticket there. They will reimburse the ticket price less service charges and payment gateway fees directly into your bank account or credit card; should it not appear within 10 days please call their call centre to check its status.
KSRTC recently unveiled a new policy for canceling online tickets booked through their system, allowing passengers to reschedule or cancel them up to 72 hours before their journey begins. Cancellation charges will range between 10% of ticket base rate for reservations made within 72 hours, 25% within 48-24 hours and 40% if cancelled between 12-2 hours before departure time.
The new policy permits passengers to change their seat assignments up to three times daily at different destinations, providing proof of original counter ticket and valid photo ID; changes will then reflect in their new ticket.
Those whose reservation has been cancelled due to operational reasons can receive a full refund at their nearest KSRTC counter with original ticket and ID proof, either in cash or as credit to their bank account.
Customers may receive a refund if they have not traveled and do not present their ticket at the bus. Customers who wish to cancel a return ticket, however, must cover any difference in fare that results from doing so. To cancel tickets via KSRTC website click “Cancel Ticket”, fill in PNR number/train number/Cantcha and fill in Captcha field (after entering PNR number/train number etc). After sending OTP on mobile phone click “Cancel Ticket”, refund amount will appear on screen for refunding purposes.
If you do not agree with these terms and conditions, do not use this site or reserve tickets through it. When registering with this site, provide accurate and honest information about yourself; any user who registers multiple user ids will be deregistered without prior warning from the system.
Refunds
KSRTC has been overwhelmed with passengers requesting refunds following failed transactions or cancellations, though refunds should arrive within five days according to company policy. Many complain they have yet to see their money despite multiple phone calls and emails to KSRTC and agencies handling its ticket reservation system who cannot handle large volumes of enquiries and refund requests as expected; others claim they have had to wait months before receiving their money back.
Whenever a customer cancels an e-ticket, their amount will be returned via bank account credit to where the payment was made. They can monitor this refund through our reservation portal; customers have up to two hours before departure from boarding point to change or cancel their ticket if desired.
Customers can cancel tickets purchased through online reservations or reservation counters of KSRTC to obtain a full refund, calculated as follows: the fare collected minus cancellation fee collected is returned; however, cancellation fees paid in person at counter tickets cannot be refunded.
At the time of booking, passengers must present valid identification and proof of address documentation in order to take advantage of this service. Furthermore, passengers aged at least 16 are eligible to book tickets and agree with all terms and conditions before proceeding with their transaction. Users should not register more than one otp-based password/account on the site; additionally they should log out at the end of every session and take steps such as turning off wireless Internet devices at each session endpoint.
Passengers on their CITY RIDE journey must abide by all of the instructions of the bus crew, including no standing up during travel and following instructions given by them. Furthermore, no photography or videography of CITY RIDE services is allowed and any violation will lead to legal action being taken against those found breaking these rules.